ecommerce

Google Express: Is This Just Google's Version Of Amazon?

Launched initially 6 years ago Google Express has gone relatively unnoticed. Few have used it, and even less have heard of it. At first glance, it appears to be a lot like Amazon, but there are some distinct differences.

Is Google Trying To Compete With Amazon?

Yes and no. While at first glance Google Express appears to look a lot like Amazon, it is different. For close comparison, it’s more like eBay. With Google Express you can buy products from multiple retailers in one checkout (like Amazon), but once the order is completed the individual retailers you bought from take over the order. The vast majority of items purchased on Amazon ship directly from an Amazon warehouse and are delivery by Amazon. With Google Express, if you are buying an item from Target, you pay Google, but Target packages and ships the item to you.

What is Google Express?

When Google Express launched 6 years ago the eCommerce landscape was completely different than today. Amazon was growing rapidly, and most major brick and mortar stores had not even begun to know how to compete. Google Express initially launched in the San Francisco Bay area only on a free trial basis with plans to become a yearly membership program (like Amazon Prime). Products were picked up directly from stores like Target, Home Depot & Walmart and delivered to your home by Google.

Over the next 4 years, Google Express tested different methods and programs. At this point, more than 90% of the United States could use the program. Google partnered with local retailers and with a $95 membership fee you would get free delivery. At this time Walmart joined forces with Google significantly increasing the number of products you could purchase with Google Express. At the time Walmart was after the voice purchase part of Google Express using Google home devices. Fast forward two years Walmart has finally become someone to compete in eCommerce, and they pulled out of Google Express to focus on their own program.

Today anyone in the United States can order off Google Express, and the program has opened up to more local retailers. See the full list here.

Why Use Google Express?

Google Express offers a clean, simple checkout where you can purchase directly from the retail partners, but in one purchase. No need to place multiple orders at once or create multiple accounts with the various retailers. What’s great for the retailers, unlike Amazon, is that they continue to own the customer once the purchase is completed.

For lesser known retailers, Google is there to back the purchase. Retailers have to adhere to the minimum return policy required by Google Express and shipping times are monitored.

How Does Google Express Integrate With Google Home?

Here’s the answer to Google’s current long term plan with Google Express. As voice purchasing picks up momentum, Amazon can fulfill ,on the Amazon Alexa device, but Google didn’t have an answer for Google Home. As Google Home continues to grow, it will give Alexa real competition in voice search and product purchasing. Last month Walmart even joined forces back with Google to support Google Home voice purchasing.

Can Anyone List Products On Google Express?

In recent months Google has begun to open Google Express up to more retailers with Google Shopping integrations. Through a platform called Shopping Actions you can apply to be a retailer on Google Express. There are more minimum requirements than Google Shopping as Google plans to keep Google Express a separate program.

If you’re interested in joining Google Express, let us know, and we’ll walk you through the application process.

Revenue Optimization: How to Boost E-Commerce on Your Website

An e-commerce website allows you to take your brick and mortar store and expand it to the rest of the world. Having a user-friendly and responsive site can make a big difference to your bottom line. Like all websites, there are Search Engine Optimization (SEO) techniques to help you reach your goals.

E-commerce sites are growing in popularity. Businesses are selling goods, services, and allowing consumers to book appointments. Revenue optimization for your e-commerce website is crucial. 

For web-based businesses to grow and attract a target audience, business owners need to create a strategy. That strategy will also need to keep up with the changing trends.

Keep reading for tips on how to boost e-commerce on your website to become more competitive.

Have a Website that is Responsive on All Devices

Having a website that is visually pleasing is only one piece of the puzzle. An effective website transfers from laptop to tablet to mobile phones. Visitors need a concise menu and pages that are easy to navigate.

You also want to keep your mobile website close to the desktop version.

When it comes to your e-commerce choose a platform that is responsive and will not have customers abandoning their carts.

Know the Key Components of Revenue Optimization

Revenue Optimization has four key components. These components make-up the strategy to maximize your revenue 

Pricing Strategy

Your pricing strategy depends on the model you choose to use to generate the most revenue. Some businesses choose a price model that sells items at a low price in hopes of increasing volume. While other models go for a high price and focus less on volume.

Inventory Levels

The amount of inventory you can buy at one time plays a role in how competitive you can be with pricing. If you're a small business without a physical location it may be an added expense to carry high levels of inventory. This can have an adverse effect on your revenue.

It is important to follow trends in the merchandise you offer. To increase revenue you'll need to create offers with incentives. An example would be to pair popular items and offer a 50% discount off one when purchased together.

Digital Marketing

Your e-commerce website will use the same marketing techniques as any website. These include incorporating SEO, building social media strategies, purchasing online ads, and promoting your business via a blog. 

Pathways to Optimization

Don't place all your eggs in one basket. There are many pathways to selling your products or services. This goal is to try a few and figure at which ones are most beneficial.

Opportunities include creating a mobile app, using e-commerce plug-ins for your social media channels, Google Adwords, and e-marketing.

Are You Ready to Boost Your E-Commerce Website

An e-commerce website without revenue optimization is only another website. If you're going to offer goods and services online you need to get people to the site.

If you are looking to kickstart sales on your site you contact us to discuss creating a performance plan.

Move With the Times: 5 eCommerce Trends You Must Embrace in 2019

Right now, people love buying things online, and you can expect web-based businesses to grow. 

If you run your own company and want to keep up, there are certain eCommerce trends that you need to embrace. The more you learn about winning at e-commerce, the more success you'll get. 

Use these strategies so that you can use the 2019-approved strategies that will propel you. 

1. Embrace a Mix of Online and Offline Strategies

The lines between offline and e-commerce strategies will continue to blur in 2019. 

Expect department stores to have online initiatives that send people to stores. People will sign up for e-mail lists that offer in-store savings and will place online orders for same-day pickups. 

The more you think about ways to blur this line, the more successful you'll be as an e-commerce company this year. 

2. Artificial Intelligence (AI) Will Become More Important and Common

Artificial Intelligence (AI) is one of the fastest growing forms of e-commerce. 

Not only does this technology help your company learn and adapt to new strategies, but it also improves your customer service. For instance, you can use AI to figure out which items you need to keep in high supply. This reduces your overhead costs and helps you to better provide for your clientele. 

Embracing AI also gives you the chance to incorporate chatbots that handle all sorts of customer service conversations. AI spending is expected to hit $7 billion soon, so getting ahead of the curve will be valuable. 

3. Voice Shopping Will Grow

People today are shopping now by using their voice. 

By using your phone voice search platform, you can scour the web for all sorts of information. Expect this to lead to streamlined shopping with a few voice commands. 

When you use this technology in your business, you make life easier for your customer, which can improve your sales. 

4. Content Becomes Incredibly Important

If you want to succeed with e-commerce, you need to also be creating content. 

By becoming an authority on the world you operate in, people will be more likely to shop with you. Something as simple as starting a vlog and posting to it faithfully can improve your sales margins. 

5. VR Will Be Useful

Finally, using virtual reality will be a great way to improve people's shopping experience. 

You can use it to help people envision themselves wearing outfits or adding a fixture to their household. This technology will keep taking off in the coming years, so finding a way to use it in your business will be valuable. 

Make Use of These eCommerce Trends

If you use these eCommerce trends you'll be taken care of. 

Expect technology and business practices to keep growing by leaps and bounds. The more you look into these trends, the easier it will be for you to make the changes that matter the most. 

Improving your company by hopping on these proven trends will help you get an edge on your competition. 

When you contact us, you can get all that you need out of your e-commerce. 

Facebook Ads Frequency Capping : Everything You Need To Know

Does it sometimes feel like you see the same Facebook ad over and over again? Do you wonder if other people feel that way about your Facebook ads?

If you’ve done any display or video advertising before, frequency is a commonly used metric and has been for many years. In the world of advertising frequency is the number of times a unique individual saw your advertising. The method Facebook uses to calculate this number is impressions divided by reach. Impressions is the number of times your ad is shown and reach is the number of people that see your ads.

At RelayPM, we work primarily with performance driven advertisers and while we monitor ad frequency, we don’t typically report this number to clients. However, if you’re running branding campaigns on Facebook this is a commonly used metric to track performance. Recently a client of ours was concerned our frequency was too high because it felt like they were constantly seeing their own ads. We put together this article to clear up the information.

Most of the research out there, and if you have ever taken a marketing or advertising class you would be taught this, is that people need to see an advertisement more than once. There is also a law of diminishing return where if you continue to show someone the same ad after so many times if they haven’t taken an action, they aren’t going to. Across all advertising mediums (not just Facebook) generally the consensus from research is somewhere in the realm of 3-7 ad exposures per person is ideal.

A study last year was done by Social Media Today where they looked at data across 10,000 ads and calculated cost per acquisition based on ad frequency. Their data shows the peak ad frequency is shown to be between 1.8 and 4 views on average. See the full article here.

ad-frequency-graph.jpg

Can A High Ad Frequency On Facebook Negatively Impact You?

The primary place that ad frequency comes into play with your advertising is with the relevancy score. Facebook users can submit ad feedback on what they are seeing. If they see the same ads over and over again they may choose to let Facebook know. Negative feedback can impact your relevancy score which can drive up the cost you pay to advertise on Facebook. This is something you should keep an eye on in your account. If you see your relevancy scores declining as your frequency increases, you should definitely address this.

Can An Advertiser Control Their Ad Frequency On Facebook?

As mentioned earlier, if you’re used to running traditional video or display advertising, in the vast majority of cases you have complete control over your ad frequency. Unfortunately with Facebook this isn’t the case. If you look at the campaign objectives in Facebook, most of them you cannot control your ad frequency.

If you want to control your ad frequency you must run a reach or brand awareness campaign objective. The campaign types below show which you can control frequency on, but they are all part of the reach or brand awareness campaign objective.

facebook awareness campaign.png

Here’s what the option looks like on your ad set settings:

how to cap facebook frequency.png

What are some ways to limit frequency for other campaign types?

Facebook’s primary responsibility is to keep their users coming back. If their users get annoyed by their feed, the may lose them. One of the ways Facebook helps with this is since their inception they’ve always limited the frequency of ads automatically. According to a Facebook rep: your page’s fans can see your ad up to 4 times a day, and non-fans could be exposed to an ad up to 2 times a day. Keep in mind this is per ad set. To help limit per advertiser, a person will not see ads from a single page more than once every 2 hours on Facebook and for Instagram a person won’t seen an ad from the same advertiser more than once every 3 hours.

Audience size also plays a major factor in your ad frequency. You’ll notice in most cases the small the audience you’re targeting, the higher than ad frequency will be. Facebook recommends targeting audiences between 1 and 3 million users to help limit frequency.

If you have any other questions about Facebook ad types or ad frequency, feel free to send us a message and we would be happy to help.

Google Ads Smart Shopping: How Smart Are They?

What are smart shopping campaigns?

how smart is smart shopping.png

On May 3, 2018 Google Ads announced a new type of shopping campaign, called Smart Shopping. Continuing on their path of releasing new products driven by machine learning, Smart Shopping campaigns allow you to hand over your shopping ad management to the machines. At the root of the product, what separates them the most from traditional shopping campaigns is that the ads don’t just run on Google search, they also run on Youtube, Google display network & gmail. As we continually see in eCommerce product touch points are increasing and this product takes advantage of that.

The second feature that separates Smart Shopping from traditional shopping campaigns is that they are fully automated. While there could have been an option for Google to expand shopping campaigns to enable the advertiser to choose to expand the networks the ads run on, they chose not to. We would love to see this feature added in the future.

The third feature is that because they also run on the display network, Google chose to include remarketing (with no opt out). The intention is that you no longer need to run Shopping and Remarketing campaigns, only Smart Shopping.

That all sounds pretty good doesn’t it?

What are the downsides to smart shopping campaigns?

Smart shopping campaigns are a black box. The advertiser gets no insight into whether the ads ran on search, display network or gmail. All you see is "cross-network” for placement data. There is also no audience data shared. How much of your budget is being spent on remarketing? No idea and no way to find out.

You cannot do any of the following with Smart Shopping campaigns:

  1. Add negative keywords

  2. Change location targeting (feed runs in country targeted in the merchant center)

  3. Adjust bids by device

  4. Change ad scheduling

  5. Do anything with audiences

What can the advertiser control?

The advertiser can still see product level performance data which is great, but there’s nothing you can do with the data. When you setup the campaign you get to choose your shopping feed, a budget and ad text. The default bidding type is maximize conversion value, but you can choose a target ROAS if you please.

Here is what the ad setup looks like:

diamond supply smart shopping.png

Can any advertiser run smart shopping campaigns?

The requirements to run Smart Shopping campaigns are:

  1. You must have conversion tracking installed and passing revenue data

  2. You must have the remarketing global site tag installed

  3. You must have at least 20 conversions over the last 45 days across existing shopping campaigns

  4. You need an audience lists of more than 100 users

How do smart shopping campaigns perform?

This is what we’ve all been waiting for isn’t it?

There are certain clients we have tested this on in the past 6 months. You have to be careful because smart shopping campaigns are shown before traditional shopping campaigns. Even though you technically can have both on at the same time, your traditional shopping campaigns will receive almost no impressions.

What we have seen is that half of the clients we’ve tested smart shopping with, we have continued to run long term. Here is one example:

smart shopping results.png

The results above are over a 30 day period. Traditional shopping campaigns ran for the first 15 and smart shopping for the ladder 15 days. As you can see the cost per conversion dropped from $47.60 to $19.06. What’s interesting is you see similar conversion rates, but the cost per click is dramatically lower on smart shopping. That’s because the Google display network is less expensive to run ads on.

We also have cases where the cost per conversion is almost the same, we have cases where the cost per conversion dropped the same amount, but we lost too much volume and we have cases where the cost per conversion increased. Just like any other advertising products in Google ads: test, test, test.

What else should you know?

The most difficult piece in a real controlled test between traditional shopping and smart shopping is the retargeting portion. At Relay PM, we all but phased out running display retargeting on Google for clients because we’ve seen much better performance with Facbeook ads. It’s difficult to factor that into the campaign performance. The analysis can get complex.

Conclusion

For many advertisers we highly recommend testing this feature. Be aware of all the pros and cons. Be aware it includes retargeting. Understand in most cases you’ll never be able to have a real controlled test. There are too many pieces of data Google doesn’t share.

As we’re able to bring in more data we’ll continue to update this article. Please feel free to message us with any questions.

If you’re looking to test shopping campaigns, let us know.

LTV: The Importance Of Knowing The Value Of Your Customers in eCommerce

Being in the business for well over 10 years I am always surprised how many eCommerce clients cannot answer the question "what is the lifetime value of your customers?"  Usually in my initial prospecting calls with somewhere within the second half of the call I ask this question.  At least 50% of the time I hear the answer: "no."  It does seem like most eCommerce companies understand the value, but don't always have the analytics expertise to calculate this.  Of course, you also have the eCommerce companies in their infancy that just don't have the customer data to support estimating anywhere near an accurate lifetime value.

LTV Blog.png

What does "customer lifetime value (LTV)" mean?   Essentially it's the total value a customer will contribute to your company over their lifetime.

Why is it important to know the lifetime value of your customers?  First, it tells you how much you can spend to acquire a customer without losing money.  Second, it gives you a baseline to start from while you make changes to increase the value of each customer.  There are a lot of companies out there that never make it because they don't know their customers lifetime value.  They are paying $75 to acquire every new customer, but the average customer might only drive $50 in revenue.  Understanding this is crucial to growing a successful eCommerce company over time.

ltv blog ecommerce data.png

There are two primary methods to calculate this.  One is based on historical data (in which you need a lot), and one is based on predictive modeling.  Which way you need to use will depend on how many customers you've had as well as how long you've been in business.  More than likely for at least the first 2-3 years you'll be using predictive modeling, but as your actual data set grows you can integrate more historical data until eventually, you get to a point where it's entirely based on your own metrics.

If you're using historical modeling, you have the opportunity to segment even further, maybe by acquisition channel or demographic data.  Now you can find which of your customer sets have a higher lifetime value than others.  This allows you to focus on acquiring customers that are more valuable regarding long-term revenue they bring in.  Marketing to the "right" customers will help improve your customer acquisition metrics.  There's a great infographic I found from RJ Metrics illustrating this (see below blog)

As you continually do things like marketing to the right customers, adding new products to your website, improving your cross-selling approach you can continue to increase the lifetime value of your customers giving you more profit and more you can spend to acquire new customers.  

Now just because you know the answer to this question doesn't solve everything.  One of the significant challenges for eCommerce companies, especially those in the first 1-3 years of their business is that they don't have enough existing customers to offset the loss to acquire a new customer.  Here's what I mean by that.  If the lifetime value of your customer is $100 over a 2 year period and to get to $100 in revenue that customer has to place 4 orders and it costs to $50 to acquire that customer; initially you lose money.  Yes over a two years period you'll still make a $50 profit from that customer, but you might lose $25 for the first 6-12 months.

Look at Amazon and Jet.  They lost tens to hundreds of millions growing their customer base initially while continually increasing the customer lifetime value until they can eventually be profitable.  Now this indeed takes a lot of investment capital, and there aren't many companies in this position, but it's an excellent example of what it takes to grow in the eCommerce space now.

ltv blog ecommerce profit.png

Early on in the years of pay per click on Google, Yahoo, and Bing, it was relatively easy to make a "profit" from a first order.  As the market became more competitive rarely now do we see this from eCommerce companies on non-brand search keywords.  Same goes for Facebook ads.  Facebook advertising has doubled in cost each year as it's gone from having unsold inventory to completely selling all ad spots.  Understanding and improving your lifetime value is continually increasing in importance to the success and growth of your eCommerce business.  

If you've been in business for 3, 4, 5 years or more you might have enough repeat customers that you can cover your loss to acquire new customers and your eCommerce business is still profitable.  Many eCommerce companies and startups don't have that luxury though, and they are operating at a loss until they can start getting those repeat orders in.  Depending on how long that cycle is for your customers to make a second or even a third purchase, this can be challenging.  As an eCommerce company, we're all trying to get to that point, where repeat customers drive the profit and capital to continue losing money on a first purchase to acquire new customers.

Stay tuned for our white paper where we'll show you exactly how to calculate the lifetime value through both historical and predictive modeling.  

LTV blog.jpg

Messenger For eCommerce: The One Reason You Should Forget About Every Other Chat Provider

Messenger bots for e-commerce are nothing new.  I get it.  If you search "messenger bots for e-commerce" on Google, you get 1.98 million results.

messenger bots for ecommerce.png

If we all know about them by now, why are most eCommerce websites only scratching the surface of their potential?  That is if they are even using a messenger bot.


Let's check the top 5 e-commerce sites right now (I'll skip Amazon).  I'm going to go with mobile too.  
 

Walmart.com

Newly redesigned website, first time I'm actually seeing this.  Found a nearly hidden live chat box.  Oh, nevermind clicked into it, and they only want to know if I liked their website.  Gave them a 5 thinking a chatbot might open up, but they continue to ask me about the website.
 

Homedepot.com

They've got a little live chat box on all pages I found, although it seems to open up late.  First question: name.  No problem.  Second question: email.  I'm out.  (We'll come back to this later)
 

Bestbuy.com

3 minutes in looking at category pages, product pages, even adding a product to my cart.  No live chat anywhere.  I was looking for a recommendation on a Samsung or Sony TV.  I'm out.
 

Target.com

Same as BestBuy.com.  No live chat anywhere.
 

Costco.com

Nothing here either.

The number 2, 4, 5, and 6 eCommerce websites in the United States don't have live chat functionality (that I can find).  There has been article after article and test after test of the importance of chatbots increasing eCommerce sales for at least the past 1-2 years, but it seems that most of the top eCommerce websites in the country haven't even implemented this yet.
This could be a significant opportunity for smaller e-commerce companies to have an advantage over the big guys.


While there's a lot of opportunities to leverage Facebook messager for e-commerce websites within Facebook, what is more often neglected is leveraging Facebook messenger directly on your website.  This newer feature is rarely found on any website. 

That brings us to the question I'm here to answer: why integrate Facebook messenger on your website over any of the other dozens of live chat platforms on the market?  One reason.  As soon as a potential customer engages with your company on Facebook messenger, whether it's within Facebook or on your website, you can message them from that point on.  You can't do this with any other chat platform on the market.  This is a huge opportunity to take advantage of.


Back to the Home Depot example.  I couldn't even ask a question without entering my email.  I'm not ready to make that kind of commitment to them, but I completely understand why they believe the should ask and their data likely proves it as well.  Home Depot wants to have the ability to contact the individual after the conversation.  If that were done through Facebook messenger though, they would have access to message me anytime they wanted, without ever asking me for my email address.  Pretty amazing right?  Imagine the number of potential customers that drop off because they require an email address.

ecommerce for messenger gmail.png

Are we all familiar with email open rates right?  At 20% we're jumping for joy.  Say out of 100 people Home Depot loses 50% on live chat because they don't want to enter their email address (it's likely much higher).  Of the 50 that entered their email address at best 20% open, the email Home Depot sent.  That's 10 out of 100.  If they were running Facebook messenger, they would have a 0% drop off because they wouldn't need to ask for their email address.  So out of 100, they chat with all 100.  After the chat session, they message all 100 people.  Facebook messenger open rate is over 80%.  


With the current method, Home Depot is using they get 10 out of 100 people to open the follow-up email.  If they switched to using Facebook messenger that number would increase to 80!  That's an 800% increase.

messenger for ecommerce facebook.png


What are you all waiting for?  Often the mindset of small e-commerce companies is how we can compete with the big guys?  Here is a golden opportunity.


Now that I've shown you why you should implement Facebook messenger within our e-commerce website, what are the practical use cases?  Here are three I'll go over.


Engage with a potential customer early on in their sales cycle.  

This is where you have the opportunity to replace the customer service of a brick and mortar store.  While this has the most opportunity with a more consultative sale, like a TV or a washer & dryer, it can still work with clothing and any other item as well.  A great example would be a couple of months back I was in the marketing for a new washer & dryer.  I spent some time doing my research online, but I hit a wall where there was too much information out there for me to decipher and I didn't have the time to spend on it.  In the end, I was forced to go into a brick and mortar location to consult with an expert.  I wanted to make this entire purchase online, but I was missing the sales support I truly needed online and knew I could get in a store.  There are some e-commerce sites out there doing an outstanding job of this, like Crutchfield, but too many fall short.  Again an excellent opportunity for smaller up and coming companies to take the lead.

Closing The Deal

After you engaged with the visitor on your website to help consult them through the sale, if they leave unexpectedly or abandon their cart, you then have the opportunity to reach back out and close the deal.  This could be anything from offering a discount to answering any further questions they may have.  With less than 2% of visitors on average making a purchase the first time they visit your site, this is a perfect opportunity to increase that number.

After Sales Support

There was a study done where at least 80% of customers responded to order notifications on Facebook messenger whereas very few replied to an email.  What if your customers have questions after they receive their purchase?  This is where you get an opportunity to get them into your messenger list when you don't have them.  If you direct them to ask their questions using messenger, now you have that option to contact them in the future.  HP has a fully automated bot that walks customers through setting up a printer until they can print their first document.  Not only does it increase your customer satisfaction, but it also gets your customers onto your messenger list to reach out in the future.


Now there are indeed cases where a fully automated bot won't be enough.  For instance, on the consultative sale, you will likely get to a point where you need human interaction, but you can at least get through initial questions to judge the quality of the visitor and timing to have a human interject in the messenger.  The way we set these up variest by client.  Some we have only one or two questions and answers before a human interjects while others we have it set up to have a full conversation lasting up to 15 minutes.  You might find there are a lot of common issues that can be automated with a bot that will significantly cut down on the real human intervention.  In the beginning, as your learning, you will need more human interaction, but as you learn common questions and solutions, you can begin to automate more and more and cut down on the level of human support needed.  In the end this will incurease customer satisfaction, sales and reduce human interaction needed in customer service.

Chat with us on our Facebook messenger bot if you have any questions on implementing this feature.  We would love to help and show examples on successful implementations.

facebook ecommerce.jpg

Checkout Faster With Shopify: Everything You Need To Know About Dynamic Checkout

At RelayPM we are big proponents of integrating as many checkout methods as possible as Amazon Pay, Apple Pay, and Paypal.  What I like is that Integrating these simplify checking out on mobile devices and typically result in an increased conversion rate.  Last month Shopify released a product taking this one step further to improve the mobile checkout experience, dynamic checkout buttons.  

Dynamic checkout buttons allow customers to check out faster and easier using accelerated checkout methods Amazon Pay, Apple Pay & Paypal.  There are two types of dynamic checkout buttons that Shopify released.  The first type is a Buy Now button directly on the product page that takes users directly to the checkout process.  The second type, branded dynamic payment buttons.  These will feature logo and colors of each available payment method that your store supports.  

shopify dynamic checkout.png

The buttons appear beside or below the add to cart button.  Which method should you use?  Well, this is why it's called dynamic.  You don't get to choose.  Shopify will use a variety of factors to determine which dynamic checkout button to show.  

shopify dynamic checkout 2.png

There are a few limitations based on your store setup.  Dynamic checkout is available on all current themes in the Shopify theme store, but if you are using an older version, you may need to upgrade.  There are specific apps that may conflict like currency converters, apps that interact with the cart and apps that take customers to an external checkout.  If you have custom form features like terms and condition checkboxes, gift-wrapping options and delivery date pickers dynamic checkout may not be suitable.  

Assuming you are okay with those limitations here is how you go about setting this up:

  1. In your Shopify admin go to Online Store > Themes
  2. Find the theme you want to edit and click Customize
  3. From the top bar drop-down menu, click Product Pages
  4. Click Sections
  5. Click Product Pages
  6. Check Dynamic Checkout Button
  7. Click Save

This will implement on all products.  If you would like to limit which products you show this on there is more information on Shopify here.

shopify dynamic checkout 3.png

Share your results with us if you have implemented this (whether good or bad).